Title: Senior Director of Ticket Sales
Job Number: 1600

Location: East Coast

Job Description:  Our client, a Major League Baseball team, is recruiting for a Senior Director, Ticket Sales. The role is responsible for managing all season, partial season, and group ticket sales. Responsibilities include setting ticket sales goals and sales strategies, supervising at least 10 staff members, and maintaining working relationship with Box Office.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Direct management of Sales Managers, including but not limited to Manager, Premium Sales and Manager, Inside Sales
• Lead and develop the Premium Sales, Season Ticket Sales, Group Ticket Sales, Inside Sales and a team of sales representatives, but not limited to, hiring, training, supervising, managing, reviewing and promoting these team members
• New business generation, sales leadership, development of sales strategies, sales training, development of best sales practices and tracking results
• Develop procedures for outbound marketing efforts, that address the following:
  • Sales and service practices
  • Prospecting & Lead generation
  • Data capture and database management
• Develop strategies, procedures, and goals to increase premium, season and group sales for club
• Develop customer service principles and systems that permeate all ticket sales functions across all Company properties with customer retention as the primary goal; customer service programs must be developed and implemented within the sales staff with the goal of building fan loyalty
• Develop an annual ticket sales budget that delineates sales by product category (i.e., premium seats, season tickets, mini-plans, groups, etc…), price scale, and marketing expenses
• Daily sales tracking and reporting to the Ticket Operations and Finance depts
• Maintaining adequate, well-organized inventories of sales tools
• Prompt, accurate weekly reports to supervisor tracking actual sales and expenses versus budget
• Perform any other duties and responsibilities as assigned by direct supervisor

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. JOB REQUIREMENTS Must meet the following minimum requirements:

• A minimum of five to seven (5-7) years work experience in professional sports ticket sales and customer service is preferable
• A minimum of two (2) years work experience specifically in professional sports premium seat or suite sales
• Experience in sales and sales management training
• Proven ability to meet deadlines and quotas
• Proficient skills in computer including experience with MS Office products such as Word, Excel, Outlook, etc. and ability to learn and master new software programs including Tickets.com and Microsoft CRM
• Excellent oral communication and customer service problem solving skills
• Basic mathematical and writing skills
• Able to travel around the ballpark visiting clients during home games and able to escort and show potential customers various seating options around the ballpark
• Must be able to work flexible hours including evenings, weekends and holidays as needed
• Consistent, punctual and regular attendance
• Professional image and demeanor
• Strong ability to work well with co-workers and supervisors in a team environment

EDUCATION and/or EXPERIENCE

Bachelor's degree in Business, Sports Management, Marketing or related field. Previous sales and sales management experience is required. Team and/or sports experience a plus. Excellent oral and written communication skills, as well as very strong interpersonal and decision-making skills are required. The ability to work independently is a must. Ability to multi-task and prioritize jobs on short notice. Ability to establish and manage priorities is a must.

Post Date: January 11, 2010

To be considered, please send resume to info@gamefaceinc.com