Title: Director of Suite Sales
Job Number: 1585

Location: West Coast

Job Description:  Our client, an NFL franchise, is in the process of enhancing their existing Suite and Premium Ticket department. Primary responsibilities include developing a comprehensive business strategy to increase suite and premium package sales to companies, businesses and other high-end clients, creating robust service and retention campaigns to maximize the client's experience and needs, as well as managing the suite sales and service staff members.

Essential Job Functions

Leadership:

• Recruit and develop skill sets of both suite sales and service staff members
• Provide oversight and approval for sales and service staff recommendations for client needs
• Provide "closing" expertise and guidance for premium sales staff
• Conduct staff reviews and provide constructive criticism to develop required skill sets
• Plan and schedule premium sales and service training/coaching sessions with team and individual staff members

Sales and Service Responsibilities:

• Write, create and execute premium sales and retention strategy
• Generate suite prospects and business to business sales opportunities
• Participate in premium sales presentations
• Track and distribute leads for premium staff
• Develop all premium campaigns including annual renewals, up-sells, and add-ons
• Propose premium sales and retention goals for Suites Department
• Create and maintain department budget

Game Day:

• Direct face-to-face interaction with clients
• Provide immediate customer service for game day experience issues

Teamwork:

• Consistent and thorough communication with entire Ticket Department; including operations
• Closely collaborate with stadium personnel and front office staff on game day initiatives

Qualifications: 

• Five (5) or more years experience in sales
• Proven track record, with examples, of meeting and exceeding sales goals
• Experience with lead generation using CRM and database research resources
• Previously established business contacts and relationships
• Polished presentation skills
• Knowledge of premium sales and service best practices
• Self-sufficient, pro-active, able to prioritize, patience to adjust to changing schedule including weekend hours and game day commitments
• Close attention to detail and follow-through in all responsibilities

This job description is the basic framework for the Director of Suite Sales and Services. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization and Ticket Department.

Post Date: September 21, 2009

To be considered, please send resume to info@gamefaceinc.com